Shipping, Return, Refund & Cancellation Policy

Last Updated: April 2026

1. Order Processing

• Orders are processed within 1–3 business days after confirmation

• Orders placed on weekends or public holidays will be processed on the next working day

2. Delivery Time

• Standard delivery takes 5–10 business days

• Remote locations may require additional delivery time

3. Shipping Charges

Shipping charges are calculated at checkout based on:

• Delivery location

• Order weight

Note: Free shipping may be available on orders above a certain value.

4. Order Tracking

• A tracking ID will be sent to your registered email once the order is shipped

• You can use this ID to track your shipment status

5. Return Eligibility

Due to the nature of food products (such as spices and masalas), returns are accepted only under the following conditions:

• The product was damaged during delivery

• You received the wrong product

• The item is unused, unopened, and in original packaging

Important:
Used or opened products cannot be returned due to hygiene and food safety reasons.

6. Return Process

To initiate a return:

• Email us at saleenaraheem@gmail.com

• Include your order number and issue details

Once approved:

• Return instructions and shipping address will be shared

After inspection:

• Refund will be processed within 7–10 business days

7. Refund Policy

Refunds will only be issued for eligible returns, such as:

• Damaged items

• Defective products

• Incorrect items received

If you receive a damaged or incorrect product:

• Contact us within 48 hours of delivery

• Provide clear photos of the product and packaging

Once the returned product is received and inspected:

• Refunds will be processed within 7–10 business days

• Refunds will be issued to the original payment method

Note:
Original shipping charges are non-refundable, except in cases where the return is due to an error from our side.

8. Order Cancellation

• Orders can be cancelled within 12 hours of placing the order or before the order is shipped, whichever occurs first

• Once the order has been shipped, cancellation requests will not be accepted

To request a cancellation:

• Contact us at saleenaraheem@gmail.com with your order number and cancellation request

9. Food Safety & Compliance

Curry Craft follows the guidelines of the Food Safety and Standards Authority of India (FSSAI).

• All products are prepared, packed, and handled under hygienic conditions

• Proper labeling (ingredients, expiry date, and storage instructions) is provided

• Customers are advised to store products as per instructions mentioned on packaging